Let me tell you about a recent incident with one of our clients. So, they had a bit of a hiccup and this led to a data breach. But it was a small data breach, with one person’s information incorrectly shared with another individual. Apparently, someone accidentally emailed the information to the wrong person. A common mistake.
But when we sat down to discuss what had happened, they were ready to ove
rhaul their entire email system with a bunch of new practices and policies. Wait! The problem wasn’t the lack of policies. It was just a simple case of the person not checking who the email request had come from and not paying attention. If the member of staff had just read the email thoroughly, they would have caught that the email wasn’t from the individual that the information related to.
This is not about making things more complicated with a bunch of unnecessary rules and protocols. It’s about getting people to focus and be diligent. Effectively this is a training issue.
So, I’m curious, have you ever found yourself in a situation where you were making things harder than they needed to be?
If you need to discuss a data breach – give our helpline a call or book a free 20 minute consultation here